Shipping and Returns

SHIPPING

Kovalum ships to all Canadian, US, and European addresses.

 

Actual delivery times and costs are subject to change. The delivery times and costs displayed in the shopping bag at the time of your order will reflect your shipping charges, and when you should expect to receive an order placed on that day. This information will also appear in your order confirmation email.

 

Orders are processed once credit card authorization and verification have been obtained.

 

Domestic orders shipped via FREE Every Day Shipping delivery typically arrive in seven (7) to nine (9) business days (Monday through Friday, not including holidays). Please allow up to fourteen (14) business days for shipments to remote locations.

 

Shipments are via Canada Post or Federal Express.

 

 

RETURNS

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.

 

Kovalum gladly accepts returns, in the country where purchased, of unworn, unwashed, undamaged or defective merchandise purchased for full refund or exchange within 30 days of original purchase.

 

Ship on Your Own: Customers can also send the item back to us at the address below using any other trackable method, at your expense. Once we receive your package, we will promptly process an exchange or issue a refund in accordance with this policy. Please be certain to insure the package. If you do not have the packing slip, please include the following information with your return:

• Your name and billing address

• The name, address and ZIP code of the person who placed the order, if it was a gift

• The original purchase price and approximate date of the purchase

• The item number of the merchandise, if available

 

Our return address is:

Kovalum

48 Nottingham Drive

Toronto, Canada  M9A 2W5

 

For all inquiries, contact us at +1-416-276-2525  or email at info@kovalum.com.